Whether you’d like to instruct us, have a question, or want to leave feedback, please get in touch. You can reach us by phone, email, WhatsApp or social media. You can even pop over to our head office in Victoria, London – Monday to Friday between 09:00 and 18:00.
Need more information, check out our helpful articles.
Give us a call
Lines open Monday-Friday between 09:00 to 18:00
Lines open outside of working hours for urgent enquiries
Send us an email
Customers
Have questions or wish to book an appointment?
info@notary.co.uk
Finance
Question about invoices, billing or credit control?
accounts@notary.co.uk
General
Any general enquiries.
info@notary.co.uk
Partners
Interested in partnering up with us?
hasib@notary.co.uk
Careers
Fancy joining our team?
careers@notary.co.uk
Connect with us
Message us
Our reviews
FAQS
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What are your normal office hours?
Our team based at head office in Victoria, London work Monday to Friday between 09:00 and 18:00.
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Can I contact you outside of normal office hours?
Yes. You can send us an email or message and we will get back to you as soon as we can. Alternatively you can call 0844 88 48 791. If we don’t pick up straightaway we will call you back as soon as we can.
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How long do you take to reply to emails and messages?
During normal office hours we aim to reply to emails and messages within the hour. We often reply in minutes. If you have an urgent question, you may wish to call us on 020 7630 1777.
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Do I have to book?
If you require notarisation you will need to book. This is because the notary may be out of office on a visit. If you walk-in and need a notary, we will try and fit you in between appointments and when the notary is available.
If you have an enquiry and want to speak to us in person, are just collecting or dropping off documents, no appointment is needed. However please note our head office is only open Monday to Friday between 09:00 and 18:00.
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When is your Canary Wharf office open?
Our Canary Wharf office is used only for appointments. You will need to contact us to check the notary’s availability for an appointment at the office. Subject to availability, appointments can be arranged any day of the week.
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Why haven’t I had a reply to my email or message?
If you haven’t head back from us within a working day, your message may not have reached us, or the person you are emailing may be on annual leave. Please call us so that we can look into it.
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Do you have long waiting times for telephone enquiries?
No. We aim to pick up your call within two rings. If all our staff are unavailable the call may ring out. Please call back in a couple of minutes and we should have availability.
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Who can I complain to?
If you have a complaint, please visit our Complaints Procedure. Please email us at info@notary.co.uk for the attention of Hasib Heron. In the first instance we will work with you to understand and resolve your complaint.