Whether you’d like to instruct us, have a question, or want to leave feedback, please get in touch. You can reach us by phone, email, WhatsApp or social media. You can even pop over to our head office in Victoria, London – Monday to Friday between 09:00 and 18:00.
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Lines open Monday-Friday between 09:00 to 18:00
Lines open outside of working hours for urgent enquiries
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What can I possibly say?! I truly wish that I could give this business 10 stars! The team is extremely well-organized, polite, forthcoming and professional. All email correspondence: super quick, informative and helpful. Processes, fees etc. are always explained in great detail and with utmost transparency to avoid any nasty surprises. I wish all businesses operated with such efficiency and integrity. Thank you ever so much.
Notary.co.uk were one of the most professional and helpful companies I have ever dealt with. They were extremely helpful and really informative, responding immediately to any queries we had. Thank you!
First interaction with the company on the phone was great. The lady at reception was very friendly and promptly sent me the details I needed via email. Everything was clear.
Proceeded with the service. Also had a small issue with delivery which was handled very well by a member of the team. Customer service is definitely a 5 star. Would definitely recommend this company.
I’ve used Notary.co.uk a couple of times now to get documents attested and I really cannot fault their service. Speedy, friendly, reliable and easy – they really did take out the stress of getting my documents (over 10 altogether) attested whilst I was living abroad. I would, and have, thoroughly recommend this team.
The office runs like a clockwork thanks to Mr Hasib Heron’s excellent leadership and Mr Nik Serafimov’s personalised service. Over the last three years several friends and members of my family, including myself, have received outstanding service. I thoroughly recommend it, especially to those with complex cases involving the Home Office and the Foreign Office.
Having received a super quick turn around for an apostille service and certification, I came to Notary.co.uk with apprehension, which was soon lifted by Hasib and the team. Polite, Professional, Perfect. Where at times speed may impend on quality, this is simply not the case here. Highly recommended.
I have been anxious over getting documents Notarised and from the online chat, to the speedy appointment booking and the friendly staff they made my experience a lot less stressful! They were so helpful that they printed my document too and they offer courier services which ends up being cheaper!
Thank you for your friendly, professional and efficient services!
I highly recommend!
Ps: I was hesitant with all the good reviews, but honestly it was one of my best experiences in London and I can see why they have the reviews they do!
Fantastic experience – Very professional, explained all the details, what was needed etc. Then took the time to scan and email me the critical documents needed. Would use again 100% and will recommend to friends and family. Hasib Heron – Thank you so much for taking the time to help and guide me through the process, excellent job.
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What are your normal office hours?
Our team based at head office in Victoria, London work Monday to Friday between 09:00 and 18:00.
Can I contact you outside of normal office hours?
Yes. You can send us an email or message and we will get back to you as soon as we can. Alternatively you can call 0844 88 48 791. If we don’t pick up straightaway we will call you back as soon as we can.
How long do you take to reply to emails and messages?
During normal office hours we aim to reply to emails and messages within the hour. We often reply in minutes. If you have an urgent question, you may wish to call us on 020 7630 1777.
Do I have to book?
If you require notarisation you will need to book. This is because the notary may be out of office on a visit. If you walk-in and need a notary, we will try and fit you in between appointments and when the notary is available.
If you have an enquiry and want to speak to us in person, are just collecting or dropping off documents, no appointment is needed. However please note our head office is only open Monday to Friday between 09:00 and 18:00.
When is your Canary Wharf office open?
Our Canary Wharf office is used only for appointments. You will need to contact us to check the notary’s availability for an appointment at the office. Subject to availability, appointments can be arranged any day of the week.
Why haven’t I had a reply to my email or message?
If you haven’t head back from us within a working day, your message may not have reached us, or the person you are emailing may be on annual leave. Please call us so that we can look into it.
Do you have long waiting times for telephone enquiries?
No. We aim to pick up your call within two rings. If all our staff are unavailable the call may ring out. Please call back in a couple of minutes and we should have availability.
Who can I complain to?
If you have a complaint, please visit our Complaints Procedure. Please email us at firstname.lastname@example.org for the attention of Hasib Heron. In the first instance we will work with you to understand and resolve your complaint.